%20(1).png)
STORE POLICY
Store Policy
We at WeWowMoms work hard to provide you with quality products and the best service. You will see from the following lines our store policies, starting from processing orders up to customer support. Please take a few minutes to review these policies. Feel free to contact us if any of your questions remain unanswered.
Order Processing Time
We hustle to ensure your order is processed as quickly as possible, but kindly note that all orders take 1-2 days in processing. For personalized or custom items, extra time may be required.
Shipping Policy
Free Shipping We offer free shipping on all orders, local or international. This is absolutely free; no extra shipping costs are added on your purchase order. Please note that shipping times will vary depending on location, but we do our best to have your order with you in the shortest amount of time possible.
International Shipping
Yes, we do ship internationally! No matter where you're located around the globe, we're more than happy to send our products right to your doorsteps.
Return Policy for Customized Products
Returns for personalized products can be made within 30 days, in instances where the product is defective. Unless the item arrives at your doorstep defective or incorrect, we cannot offer return or exchange for items that have been customized.
Refunds and Replacements
We offer refunds only for non-personalized items. Personalized items that are defective can be replaced. If a problem is found with your order, please contact our support team for resolution.
Refund Processing Time
After your refund is approved, the actual refund will take place within 14 business days. Please note that the period of time for you to see the credit back in your account depends on your method of payment.
Payment Options
We accept Credit/Debit cards and PayPal for all transactions. All of your payment information is handled with a secured process for a seamless, safe experience.
Lost or Damaged Products
We are responsible for products lost during shipment. In the unlikely event of your product getting lost, we'll give a 100% refund. We do not ask that you pay the cost of mailing or any other fee whatsoever. If it arrives damaged, we'll replace the item at no cost to you whatsoever.
Order Cancellation Policy
You may cancel your order within 24 hours from the date of purchase. After this period, we will start processing your order and will not be able to cancel your order.
Warranties
Some products may be warranted. See product description for warranty information. We also may offer product warranties on select items—see the product page for details.
Customer Dispute Resolution
The satisfaction of our customers is our first and foremost priority. In case of dispute or complaint, please email us, and we will resolve it within 5 Business Days.
Privacy Policy
Your privacy is important to us, and we never share your personal information with any third parties. We collect data only for the purpose of order processing and customer service.
Sales, Discounts, and Promotions
Sometimes, there is an automatic discount at checkout. Note that promotional discounts cannot be combined with any other offer. Sales regarding discounted items are considered final, and promotional products are not accepted for return.
Out-of-Stock Items
If, for any unlikely reason we don't have an ordered item in stock, the amount will be refunded. Otherwise, if you wish, you can register to be informed when the product is available.
Customer Support
We offer email support around the clock, seven days a week. If you have any questions or problems, let us know, and we will contact you within 48 hours.
Thank you for ordering from WeWowMoms! We appreciate your belief in us and guarantee that we will be at the service of you and your family, always.